New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at organizational leaders interested in improving their conversation styles to create higher quality collaboration.
Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at organizational leaders interested in improving their conversation styles to create higher quality collaboration.
Francesca Gino, the Tandon Family Professor at Harvard Business School and author of Rebel Talent, began researching the conversation styles of effective leaders after hearing from many top executives about the importance of collaboration. Leaders often wish they could improve the way they collaborate, starting with how they approach working with others, she says.
“Leaders tend to dominate the conversation; they don’t listen and shut down others’ ideas,” Gino wrote in a recent email exchange. “Consequently, the other members of the collaboration are often too afraid, or simply too bored and disengaged, to contribute their own thoughts.”
Source: How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
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